Clear terms
for every order.

About these terms

These Terms & Conditions govern your use of our website and the purchase of goods through our online shop.

By accessing the website, browsing products or placing an order, you agree to comply with the provisions that apply to your use of the website and any purchase you make.

Please read these terms carefully before placing an order. They should be read together with our Delivery Information, Returns & Refunds, Privacy Policy and Cookie Policy.

If you do not agree with these terms, please do not use the website to place an order.

Our business

This website is operated by BUKBIM 3TS PROPERTIES & INVESTMENTS UK LTD, a company registered in England and Wales.

We operate an online retail business offering home accessories and soft furnishing products through the website.

Using our website

You may browse and use the website for lawful purposes and in accordance with these terms.

You agree not to:

• Use the website in a way that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to the website, its systems or related services.
• Interfere with the normal operation, security or availability of the website.
• Submit false, misleading or incomplete information when placing an order.
• Use automated methods to extract website content without appropriate authorisation.
• Introduce malicious code or other material intended to damage or disrupt the website.

We may restrict or suspend access where reasonably necessary to protect the website, our business or other users, or where there has been a material breach of these terms.

Products and descriptions

Our online shop offers products within the following collections:

• Wall Art & Prints
• Vases & Decorative Objects
• Cushions & Soft Furnishings

Product pages provide information intended to help you understand the item before ordering. Depending on the product, this may include its dimensions, materials, colour, finish, contents and care guidance.

Product images

We aim to display product photographs that represent the goods accurately. However, colours and visual details may appear differently depending on your screen, device settings and display characteristics.

Lifestyle photographs may show products arranged alongside other decorative objects or furnishings. Unless expressly stated in the product description, those additional items are not included with the product being offered.

Dimensions and materials

Measurements and material information are provided according to the available product specifications. Please review the product information carefully, particularly where dimensions or finishes are important to your intended use.

Product information

Product descriptions and images form part of the information on which your purchase is based. Nothing in these terms removes your right to receive goods that match their description and meet applicable legal standards.

Prices and order charges

Product prices are displayed on the relevant product pages. The applicable price and order total will be shown during checkout before you submit your order.

Prices and applicable taxes will be presented in the manner required by law. Any change to a product price will not retrospectively alter the agreed price of an order that has already been accepted.

Standard delivery

We currently offer free standard delivery on orders within the delivery destinations supported by our website. No minimum order value is required for this standard delivery offer.

Any delivery restrictions or alternative delivery options will be displayed during the ordering process where relevant.

Order total

Before submitting your order, please review the product quantities, individual prices, applicable taxes and total order amount shown at checkout.

The accepted methods for completing an order are displayed during checkout. Any optional additional items or services will be included in the total only where selected by you.

Orders and contract formation

When placing an order, you are responsible for checking that the product selection, quantities, delivery address and contact information are correct.

Placing an order

The usual ordering process is:

1. Select the product you wish to purchase.
2. Choose the available quantity or product option.
3. Add the item to your shopping basket.
4. Review your basket and proceed to checkout.
5. Enter the requested contact and delivery details.
6. Review the order total and submit the order using the checkout instructions.

Order acknowledgement

After submitting an order, you will normally receive an email acknowledging that your order has been received. This acknowledgement confirms receipt of your order request and does not necessarily mean that the order has been accepted.

Acceptance of an order

The contract for the supply of goods will normally be formed when we send an order dispatch confirmation or other clear notice that we have accepted your order.

We may contact you before acceptance if further information is required or if an issue arises with the order.

Order errors

If you notice an error after submitting an order, please contact us as soon as possible. We will consider whether the order can still be amended or cancelled, depending on its stage of preparation.

Product availability

Products are offered subject to availability. We make reasonable efforts to keep product listings and stock information accurate.

If an item becomes unavailable after an order has been submitted but before it is accepted, we will contact you to explain the position.

If we cannot supply an order and have already received the relevant amount, we will arrange an appropriate refund without undue delay.

We may update, withdraw or amend product listings and descriptions for future orders. Such changes will not remove rights attached to an order already accepted.

Delivery arrangements

We arrange standard delivery through a courier service to the destinations made available during checkout.

Free standard delivery

Standard delivery is currently provided free of charge for eligible orders within the supported delivery destinations.

Dispatch timeframe

Orders are normally prepared and dispatched within 1–2 working days after order confirmation.

Estimated delivery timeframe

After dispatch, standard delivery usually takes a further 2–4 working days. The overall estimated period is approximately 3–6 working days from order confirmation.

Working days generally mean Monday to Friday, excluding public holidays. These timeframes are estimates and may be affected by courier operations, weather, seasonal demand or other circumstances affecting delivery.

Delivery address

You are responsible for providing a complete and accurate delivery address. If you discover an error, please contact us promptly. Changes may not be possible after the parcel has been prepared or handed to the courier.

Delivery and responsibility for goods

We remain responsible for the goods until they are delivered into your physical possession, or that of a person identified by you to receive them, in accordance with applicable law.

If your order does not arrive within the estimated timeframe, please contact us with your order number so that we can review the delivery information.

Further information is available in our Delivery Information policy.

Cancellation, returns and refunds

If you purchase goods online as a consumer, you generally have a statutory right to cancel within 14 days after the day on which you receive the goods, subject to the exceptions provided by law.

You do not normally need to provide a reason when exercising this statutory cancellation right.

How to cancel

You must clearly inform us that you wish to cancel. You can do this by emailing hello@bukbim.shop or by using our contact page.

Returning goods

Please contact us before sending an item back. We will provide the appropriate return address and instructions.

Following notification of a statutory cancellation, goods must normally be returned without undue delay and no later than 14 days after the day on which you informed us of your decision to cancel.

Return costs

For a change-of-mind return, you are responsible for the direct cost of returning the goods, provided this was communicated to you before the order was placed.

If goods are faulty, damaged, incorrect or do not conform to the contract, reasonable return costs will be handled in accordance with your statutory rights.

Refunds

For a statutory cancellation, refunds will be made without undue delay and within the applicable legal timeframe. We may withhold reimbursement until the goods have been received or evidence of return has been provided, whichever occurs first.

Refunds will normally be made using the original method, unless another method is expressly agreed.

Faulty or misdescribed goods

Your statutory rights under the Consumer Rights Act 2015 remain unaffected. Depending on the circumstances, remedies may include a repair, replacement, price reduction or refund.

Full details are set out in our Returns & Refunds policy.

Product care and use

Product-specific care instructions, where available, are provided on the relevant product page or with the goods.

You should review any applicable instructions before cleaning, assembling, displaying or using a product.

We are not responsible for damage caused by use that is inconsistent with clearly provided care or safety instructions, to the extent permitted by law.

This provision does not affect your rights where a product is inherently faulty, unsafe or does not conform to its description or applicable legal requirements.

Intellectual property

Unless otherwise stated, the website’s original text, photographs, graphics, layout, logos and other content are owned by us or used with appropriate permission.

You may view and use website content for personal, non-commercial browsing and for considering or managing your purchases.

You must not reproduce, distribute, modify, publish or commercially exploit website content without prior permission from the relevant rights holder, except where permitted by law.

Website content and external links

We aim to keep the website information accurate and current. Product details, photographs, availability and other content may occasionally be updated.

The website may contain links to external websites or services. These are provided for convenience. We do not control the content, availability or privacy practices of independent third-party websites.

Visiting an external website is subject to that website’s own terms and policies.

Liability and consumer rights

Nothing in these terms excludes or limits any liability or responsibility that cannot lawfully be excluded or limited.

In particular, these terms do not affect your statutory rights relating to goods that must be of satisfactory quality, fit for purpose where applicable and as described.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable consequences of a breach of these terms.

We are also not responsible for a failure or delay caused by circumstances beyond our reasonable control, subject always to applicable consumer rights and legal obligations.

Nothing in this section removes any remedy available to you under applicable consumer protection legislation.

Personal information and privacy

Personal information provided when browsing or placing an order is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information may be collected, why it is used, how it may be shared with relevant service providers and the rights available to individuals.

Our use of cookies and similar technologies is explained separately in our Cookie Policy.

Please review the Privacy Policy and Cookie Policy for further information.

General provisions

Changes to these terms

We may update these terms when our business operations, website features or legal requirements change. The version published on this page applies to future use and orders, subject to any terms already agreed with you and any applicable legal requirements.

Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No waiver

If we do not exercise a right or remedy immediately, this does not mean that we have waived that right or remedy.

Entire agreement

These terms, together with the relevant product information and policies referred to on the website, form the basis of the agreement relating to your use of the website and your order.

Governing law

These terms are governed by the laws of England and Wales, where applicable. If you are a consumer living elsewhere in the United Kingdom, nothing in this provision removes any mandatory consumer protections available to you under the law that applies to your circumstances.

Any dispute will be subject to the jurisdiction of the courts determined by applicable law.

Contact information

If you have a question about these terms, a product listing or an existing order, please contact us using the details below.