A few things worth knowing.

Our online shop offers home accessories and soft furnishings across three collections: Wall Art & Prints, Vases & Decorative Objects, and Cushions & Soft Furnishings.

Available products and options are displayed on their individual product pages.

Product dimensions are provided in the relevant product description where applicable. We recommend checking the measurements carefully before placing an order, particularly when considering the available space in your home.

If you need clarification about a measurement, contact us and include the product name or link.

Product photographs are intended to give a clear impression of each item. However, colours and finishes may appear slightly different depending on screen settings, lighting conditions and the display used.

Please refer to the written product description as well as the photographs when making your selection.

Only the items specifically identified in the product listing are included with an order. Other objects, furniture or decorative accessories shown in a room photograph are not included unless the listing clearly states otherwise.

Please refer to the individual product description for available material, finish and care information. If a particular detail is not listed, you may contact us before ordering.

This depends on the individual listing. The product title, description and quantity options will indicate whether the item is supplied individually or as a stated set. Please check these details before completing your order.

Browse the shop, open the product you wish to purchase, select any available options and choose the required quantity. Add the item to your basket and continue to checkout to enter the requested order details.

Review the items and information entered before submitting your order.

If you need to amend an order, contact us as soon as possible and provide your order number together with the change requested.

Whether an amendment can be made will depend on the order’s processing and dispatch status. We cannot guarantee changes once an order has been prepared or handed to the delivery service.

Order information is normally provided through the confirmation communication sent to the email address entered during checkout. Please check your inbox and junk or spam folder.

If you cannot locate the information, contact us with the name and email address used for the order.

Contact us promptly with your order number and the correct delivery details. We will check whether the information can still be amended.

Changes may not be possible after an order has been dispatched.

Orders are arranged for courier delivery to the address supplied during checkout. The delivery arrangements applicable to your order will be presented during the ordering process or in the relevant order communication.

Any applicable delivery charge will be shown during checkout before you submit your order. Please review the displayed delivery details alongside your selected items.

Any available delivery estimate will be shown during the ordering process or communicated in relation to your order. Actual arrival may be affected by the delivery location, courier arrangements and circumstances outside our reasonable control.

If you need an update, contact us with your order reference.

If your order has not arrived within the indicated delivery estimate, contact us with your order number. We will review the available order and delivery information and assist with the enquiry.

Please contact us as soon as reasonably possible after discovering the issue. Include your order number, a description of the problem and clear photographs of the item and its packaging where available.

We will review the information and explain the appropriate next steps in accordance with your statutory rights and our applicable returns policy.

For most goods purchased online, consumers have a statutory right to cancel within 14 days after the day they receive the goods, subject to the legal exceptions that apply to certain types of products.

Please refer to our Returns & Refunds policy for the cancellation procedure, applicable exceptions and relevant time limits.

Contact us at hello@bukbim.shop with your order number and details of the item you wish to return. We will provide the relevant return instructions and return address.

Please do not send an item to an address that has not been confirmed by us.

For a change-of-mind cancellation, you may be responsible for the direct cost of returning the goods where this has been properly explained before the purchase and the law allows it.

Different arrangements may apply where goods are faulty, damaged, misdescribed or otherwise do not meet the requirements of the law.

For a valid statutory cancellation, refunds are generally due within 14 days after we receive the returned goods or evidence that they have been sent back, whichever happens first. Where the law permits a refund to be withheld pending return of the goods or evidence of return, we will follow that procedure.

Please consult our Returns & Refunds policy for further information.

Most standard goods purchased online are covered by the statutory cancellation period. Certain legally excluded goods may be treated differently. Please contact us if you are unsure whether a particular item qualifies.

You can contact us by email at hello@bukbim.shop or by telephone on +44 7943 744581.

You can also use the enquiry form on our Contact page.

For a product question, include the product name or product link. For an order enquiry, include your order number and the email address used when placing the order. This helps us identify the relevant information.