DELIVERY INFORMATION
From our shop
to your home.
Every order is prepared for delivery with care. We offer free standard delivery on eligible orders, with a straightforward dispatch and delivery schedule so you know what to expect after ordering.
How the delivery process works
The timeframes below are working-day estimates. Saturdays, Sundays and public holidays are not included in the standard schedule.
Order received
Day of orderOnce your order has been successfully submitted, we receive the order details and begin preparing the items for dispatch.
Order dispatched
Usually 1–2 working daysWe prepare and hand the parcel to the courier. Dispatch normally takes place within one to two working days after order confirmation.
Delivered to you
Usually 2–4 working days after dispatchThe courier transports your parcel to the delivery address provided with your order. Delivery dates may vary according to the route and local delivery conditions.
Delivery charges
Standard delivery is free on all orders accepted for delivery to the destinations available through our website. There is no minimum order value required for free standard delivery.
The applicable delivery option and any relevant delivery information will be shown during the ordering process before the order is submitted.
Free standard delivery. The standard delivery charge for eligible orders is £0. No separate standard delivery fee is added at checkout.
Delivery address
Please provide a complete and accurate delivery address, including the house or building number, street, town or city and postcode.
We use the address submitted with your order to arrange delivery. If you notice an error, contact us as soon as possible. Changes may not be possible once the parcel has been prepared or handed to the courier.
Dispatch and delivery times
Orders are normally prepared for dispatch within 1–2 working days after confirmation. After dispatch, standard delivery usually takes a further 2–4 working days.
The overall estimated timeframe is therefore approximately 3–6 working days from order confirmation to delivery.
Working days
Working days generally mean Monday to Friday, excluding public holidays. An order placed during a weekend or public holiday will normally begin processing on the next working day.
Delivery estimates
The timeframes are estimates rather than guaranteed appointment dates. Courier capacity, weather, seasonal demand and circumstances affecting the delivery route may occasionally cause delays.
A FEW PRACTICAL DETAILS
Before your parcel arrives.
A little preparation can help make the delivery process straightforward.
Orders are sent using a courier delivery service selected for the parcel and delivery destination.
Where tracking information is provided by the courier, it will be shared with you through the available order communication.
If you are not available when delivery is attempted, please follow the courier’s instructions for rearranging delivery or collecting the parcel, where available.
If your parcel has not arrived within the estimated timeframe, contact us with your order details so we can look into its progress.
If an item arrives damaged or an order appears incomplete, please contact us promptly and include photographs where possible to help us understand the issue.
We remain responsible for the goods until they are delivered into your physical possession, or that of a person you have identified to receive them, in accordance with applicable law.
Delivery issues
If your order has not arrived within the estimated delivery period, please contact us. We will review the order information and make reasonable enquiries with the courier where appropriate.
If delivery does not take place within the agreed period, your statutory rights remain unaffected. Where no different delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and within 30 days of the contract being made.
Our delivery terms
This information should be read alongside our Terms & Conditions and Returns & Refunds policy.
Nothing in this Delivery Information policy limits or excludes any rights you have under applicable consumer protection legislation.
For information about cancelling an order or returning an item, please refer to our Returns & Refunds page.
Need help with an order?
For delivery questions, order updates or an issue with a parcel, contact our team. Please include your order number where available.
hello@bukbim.shop · +44 7943 744581
BUKBIM 3TS PROPERTIES & INVESTMENTS UK LTD
· Company No. 12682984
24 Walsby Drive, Kemsley, Sittingbourne,
England, ME10 2TY