Your information,
handled with care.

Who we are

This website is operated by BUKBIM 3TS PROPERTIES & INVESTMENTS UK LTD. We are an online retailer offering home accessories, decorative products and soft furnishings.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, the company acts as the data controller for the personal information described in this policy.

Information we collect

The information we receive depends on how you use the website. We collect only information that is relevant to operating the online shop, responding to enquiries and managing customer orders.

Information you provide directly

• Name and contact details, including email address and telephone number.
• Billing and delivery addresses supplied when placing an order.
• Order details, including products selected, quantities, order references and purchase history.
• Information included in messages sent through our contact forms or email correspondence.
• Information you provide when asking about a product, delivery, return or existing order.

Information collected through website use

When you visit the website, certain technical information may be recorded by the website and its hosting or operational systems. This may include:

• IP address and general device or browser information.
• Pages visited and the time and date of website access.
• Basic technical logs used to maintain website operation and security.
• Cookie preferences and information stored through website cookies or similar technologies.

We do not ask customers to provide information that is unrelated to an enquiry or purchase. Please avoid including unnecessary personal details in free-text messages.

How we use information

Personal information is used for the ordinary operation of our online retail business. Depending on the circumstances, this includes the following activities:

• Creating and managing customer orders.
• Processing order details and arranging the preparation and delivery of goods.
• Communicating about order progress, delivery arrangements or product availability.
• Responding to product questions and general enquiries.
• Handling return requests, complaints and after-sales correspondence.
• Maintaining customer, transaction and accounting records.
• Operating, maintaining and improving the functionality of the website.
• Protecting the website, customers and business from misuse or unauthorised activity.
• Meeting applicable legal, accounting and regulatory requirements.

We do not use customer information for purposes that are incompatible with the purposes explained in this policy unless a further lawful ground applies and the required information has been provided.

Lawful grounds for using information

We rely on the lawful grounds available under applicable data protection legislation. The relevant ground depends on the information and the reason for using it.

Contractual necessity

We use relevant contact, address and order information where necessary to take steps requested by you before an order is placed, and to fulfil the resulting purchase agreement.

Legal obligations

Certain records must be maintained or disclosed to meet legal obligations, including applicable accounting, taxation and business record requirements.

Legitimate interests

We may use limited information where necessary for legitimate business purposes, such as maintaining website security, preventing misuse, keeping appropriate business records and responding to customer correspondence. We consider the impact on individuals and do not rely on this ground where their interests or fundamental rights override those interests.

Consent

Where consent is required, such as for certain non-essential cookies or optional marketing communications, we will request it separately. You may withdraw consent at any time. Withdrawal does not affect processing that took place lawfully before the withdrawal.

Orders and delivery information

When you place an order, we use the details supplied to identify the items selected, maintain the order record, communicate with you and arrange delivery to the address provided.

Where necessary, relevant delivery details may be shared with the courier or delivery service responsible for carrying the order. This is limited to the information needed to complete the delivery, such as the recipient’s name, delivery address and contact details where required.

We may also use order information to investigate delivery enquiries, address problems with an order and handle requests relating to returns or damaged goods.

When information may be shared

We do not make customer information available indiscriminately. It may be shared with service providers where this is necessary to operate the website and fulfil the purposes described above.

Relevant service provider categories

• Website hosting and technical providers: to host, maintain and protect the website and its records.
• Order and website systems: to support product listings, shopping basket functions, checkout and order administration.
• Order processing providers: where applicable, to handle the transaction and related order information.
• Courier and delivery providers: to transport goods and complete delivery.
• Professional advisers: where necessary for accounting, legal or business compliance matters.
• Public authorities: where disclosure is required by law or through a valid legal request.

Service providers receiving information for work carried out on our behalf are expected to use it only for the relevant service and to apply appropriate safeguards.

We do not sell customer personal information to third parties. We do not share information for another organisation’s independent marketing activities without an appropriate lawful basis.

International information transfers

Some technical or operational service providers may process information using systems located outside the United Kingdom. Where personal information is transferred internationally, we will take the steps required by applicable data protection legislation.

Depending on the destination and the circumstances, these steps may include relying on applicable adequacy regulations, approved contractual safeguards or another permitted transfer mechanism.

Information about the relevant safeguards may be requested by contacting us using the details provided at the end of this policy.

How long information is kept

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, taking account of legal obligations, accounting requirements, business records and the need to resolve enquiries or disputes.

Where a legal requirement specifies a retention period, we follow that requirement. For other records, we periodically consider whether continued retention is necessary.

When information is no longer required, it will be securely deleted, anonymised or otherwise placed beyond use, subject to any applicable legal or technical requirements.

Cookies and similar technologies

Our website may use cookies and similar technologies to support essential website functions and, where enabled, remember preferences or provide additional website features.

Essential cookies may be used for functions such as maintaining a shopping basket, supporting checkout, remembering necessary session information and protecting website operations.

Non-essential cookies, including certain analytics or advertising-related technologies if used, will only be activated where the required consent has been obtained. You can change your preferences through the available cookie controls.

For more detailed information about the types of cookies, their purposes and how to manage them, please read our Cookie Policy.

Keeping information secure

We take appropriate technical and organisational steps to protect personal information against unauthorised access, accidental loss, alteration or disclosure.

Depending on the system and information involved, these measures may include controlled access, secure website connections, appropriate account permissions, software maintenance and the use of service providers with relevant security arrangements.

Access to personal information is limited to circumstances where it is needed for legitimate business or operational purposes.

No method of transmission or electronic storage can be guaranteed to be completely secure. We review our arrangements as appropriate to the nature of the information and the activities carried out.

Your data protection rights

Subject to the conditions and exceptions provided by law, you may have the following rights in relation to your personal information:

• Access: to request a copy of the personal information we hold about you.
• Rectification: to ask us to correct information that is inaccurate or incomplete.
• Erasure: to request deletion of information where the legal conditions for erasure are met.
• Restriction: to ask us to limit certain uses of your information in circumstances provided by law.
• Objection: to object to processing based on legitimate interests or to direct marketing.
• Data portability: to request certain information in a structured, commonly used and machine-readable format where this right applies.
• Consent withdrawal: to withdraw consent where our use of information is based on your consent.

How to make a request

Send your request to hello@bukbim.shop. Please explain which right you wish to exercise and provide enough information for us to locate the relevant records.

We will normally respond without undue delay and within one calendar month of receiving a valid request. If a request is particularly complex or we receive multiple requests, the applicable response period may be extended by up to a further two calendar months where the law permits. If an extension is necessary, we will explain the reason within the initial one-month period.

We may request reasonable additional information to verify your identity where this is necessary to protect the information concerned. We will not request more information than is reasonably needed for that purpose.

Requests are handled in accordance with applicable law. Where a request cannot be fulfilled, we will explain the relevant reason and any available options.

Marketing communications

We may occasionally provide information about products or website updates where we have an appropriate lawful basis and have met the relevant electronic marketing requirements.

Where consent is required, we will ask for it separately and will not treat the completion of an order or general contact form as marketing consent.

If you receive optional marketing emails, you can withdraw your consent or unsubscribe using the method included in the communication. You may also contact us directly at hello@bukbim.shop.

Choosing not to receive marketing communications will not prevent us from sending necessary messages about an existing order, delivery arrangement, return request or other customer service matter.

Links to other websites

Our website may contain links to external websites or services. When you follow an external link, the privacy practices of that website or service will apply.

We are not responsible for the content, security arrangements or privacy practices of websites operated by other organisations. We recommend reviewing their privacy information before providing personal details.

Contact and complaints

If you have a question about this policy, wish to exercise a data protection right or would like further information about how we handle personal information, please contact us.

If you are not satisfied with our response, you may raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: ico.org.uk/make-a-complaint

You may contact the ICO directly where you believe that your personal information has not been handled in accordance with applicable data protection legislation.

Changes to this policy

We may revise this Privacy Policy when our website, business operations or applicable legal requirements change.

The latest version will be made available on this page. Where a change materially affects how personal information is used, we will take appropriate steps to bring the updated information to your attention.

We encourage visitors and customers to review this page periodically so they remain informed about our information handling practices.